StewMac
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
StewMac Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
StewMac has 2.7 star rating based on 33 customer reviews. Consumers are mostly neutral.
25% of users would likely recommend StewMac to a friend or colleague.
- Rating Distribution
Pros: Good products, Alone make specific tools for the industry, Convenient source of material for luthiers.
Cons: All, Customer service, Do not ship nice stuff to me.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
StewMac has 2.7 star rating based on 33 customer reviews. Consumers are mostly neutral.
25% of users would likely recommend StewMac to a friend or colleague.
- Rating Distribution
Pros: Good products, Alone make specific tools for the industry, Convenient source of material for luthiers.
Cons: All, Customer service, Do not ship nice stuff to me.Recent recommendations regarding this business are as follows: "Answer your ph. You started this policy during Covid, it’s over!", "Customer Service is a JOKE", "Don’t use them", "Do not trust what you are being told.dont buy from them if you can avoid it.", "you'll find my order under dlnobleguitars.com".
Most users ask StewMac for the refund as a solution to their issues.
Review authors value the most Layout of Store and Diversity of Products or Services. Consumers are not pleased with Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top StewMac Reviews
"I have not received my order"
I HAD MOVED TO A DIFFERENT CITY, BUT GAVE MY JOB ADDRESS AS THE SHIPPING ADDRESS, BUT HAVEN'T RECEIVED MY ORDER.
"CUSTOMER SERVICE"
I purchased a gift card for $850!!! I have not received my gift card!!! 3 emails for someone to call me back and nothing!!! this is absolutely ridiculous! No...
Bay Shore, New York
I have not received my order
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Philadelphia, Pennsylvania
I received damaged product
User's recommendation: Always buy elsewhere from reputable sellers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Untrustworthy
See their email
They just sent some dumb email about not reading the fine print. This is how most big companies get out of ever refunding a dime
- All
Preferred solution: Full refund
User's recommendation: Don't buy their products
CUSTOMER SERVICE
- Customer service
Preferred solution: A CALL BACK!
User's recommendation: Customer Service is a JOKE
Kent, Washington
I filled order
User's recommendation: Answer your ph. You started this policy during Covid, it’s over!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sydney, New South Wales
Missing products and delays in shipping
Order on 8th of December a month later still no package. Contacted stewMac and was told the package had been lost in transit.
Do an investigation and it showed it had not shipped.
I have a membership with free shipping included and it's not worth it.
They offered to reship after making a claim and then told me some of the items I ordered were not available. After negotiations they refunded me money on some items and swapped others.
Package arrived with missing items which had not been refunded if these items where not available I would have asked for a complete refund. The service is a joke and I have been treated like a fool.
The products I have brought from them in past have been scratched and damaged leaving me very dissatisfied if it was an Australian company all my items that I have purchased would have been taken back because of the quality. Be very weary if you are an overseas buyer because I actually believe thy off load seconds or returned items to meet their profit margins and to comply with their insurance requirements per year.
- Alone make specific tools for the industry
- Know they are the only ones who sell certain items
Preferred solution: The product I paid for and to be treated fairly. Fair trade regulations to be complied with.
User's recommendation: Do not trust what you are being told.dont buy from them if you can avoid it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brooklyn, New York
Returns
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Order messed up
- Good products
- Too complicated
Preferred solution: Buy a saddle
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Salem, Oregon
Resolved: Can't speak to a human, so I can buy from them!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Salem, Oregon
Resolved: Need help with an order I want to place
User's recommendation: Good luck
Clarkesville, Georgia
Poor service
User's recommendation: Don’t use them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Attempted to place a simple order, with a stewmac gift certificate
I spent 1 hour to place a simple order and use a gift certificate. At first going through the requested process of using the not so helpfull HELP button I wondered why the "pissed customer category" I now understand why.
Nothing was resolved, it cost $46.00 to join a membership with recurring billing until cancelled which took more time to fill out the form and still need to cancel and like I said nothing resolved or answered. Literally a few minutes on the phone to place the order and use the gift card, crazy system, and know you want ME to spend more time to not only explain again what happened, but go through a rating of the process.
User's recommendation: you'll find my order under dlnobleguitars.com
Detroit, Michigan
Resolved: To speak to someone
User's recommendation: Write your order # down just in case you have to utilize stew mac's fkd up customer service system
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No customer service
- No customer service
Preferred solution: Customer service
User's recommendation: Look elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Question about shipping to a temporary international address
- Convenient source of material for luthiers
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund
Preferred solution: Full refund
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